Refund policy

We want you to love what you ordered. If something isn't right, here's everything you need to know about returning, exchanging, or withdrawing from your purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, email us at info@christensencopenhagen.com to receive a Returns Authorisation Number (RAN). Once issued, you have 7 days to return the item(s). Return shipping is at your expense — please choose carefully. We are not liable for any loss or damage to items in transit and recommend sending via registered post with tracking and insurance.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also do not accept returns on hazardous materials, flammable liquids, or gases. Unfortunately we cannot accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges

We offer exchanges on full-priced items and sale items purchased at up to 30% off, subject to availability. The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If we cannot fulfil your exchange, we will offer a refund (where applicable), store credit, or alternative item. Return shipping is at your expense. Outbound shipping for the exchange will be invoiced prior to dispatch.

European Union — 14-Day Right of Withdrawal

If merchandise is being shipped into the European Union, you have the right to withdraw from your order within 14 days of receiving your item, without giving any reason. The withdrawal period begins on the day you receive your goods.

To exercise this right, use the Withdraw from Contract button available on our website. You will be asked to confirm your name and order reference, after which you will receive an automatic confirmation email acknowledging your withdrawal request.

If your order is still in transit: please accept delivery of the parcel and initiate your withdrawal once received. We are unable to intercept parcels once dispatched, and refusing delivery may result in delays or additional costs.

Refunds on withdrawal: Once your withdrawal is confirmed and the returned item received and inspected, we will refund the purchase price plus the cost of our standard shipping to your destination within 10 business days. If you selected express shipping at checkout, only the standard shipping rate will be refunded — the difference between express and standard is non-refundable. Return shipping costs are at your expense — we recommend using a tracked and insured service, as we are not liable for loss or damage in transit.

Exemptions: Certain items are not eligible for withdrawal, including swimwear and earrings (for hygiene reasons), personalised or custom products, and sale items over 30% off. If you are unsure whether your item qualifies, please contact us at info@christensencopenhagen.com before initiating a withdrawal.

Refunds

We will notify you once we have received and inspected your return, and advise whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. Original shipping charges are not refunded, except where required under the EU right of withdrawal (see above). If more than 15 business days have passed since your return was approved, please contact us at info@christensencopenhagen.com.

Full Price Items — Online

Full-priced items purchased online are eligible for a refund, store credit, or exchange provided they are returned within 14 days of receipt in the same condition as purchased, with all tags, packaging, dust bags, and shoe boxes intact.

Full Price Items — In Store

Full-priced items purchased in store may be returned for store credit or exchange within 7 days of purchase in original condition with all tags and packaging. We do not offer refunds on in-store purchases as you have had the opportunity to try on the item before purchase.

Sale Items

Sale items purchased in store are final sale. Sale items purchased online at up to and including 30% off may be exchanged or returned for a three-month store credit, provided they are unworn and in original condition with all tags and packaging intact. Sale items over 30% off are final sale and cannot be returned.

Swimwear, Earrings & Gift Cards

For hygiene reasons, returns cannot be accepted on swimwear or earrings. Once processed, gift cards are ineligible for return or refund.

How to Return an Online Purchase

  1. Email us to request a Returns Authorisation Number (RAN) within 7 days of receipt. Once issued, you have 7 days to return the item(s).
  2. Securely pack item(s) in original packaging with your RAN included. Post to the address below. Return shipping is at your expense. We recommend registered post with tracking and insurance as we are not liable for loss or damage in transit.

    Christensen Copenhagen — Online Returns
    Shop 2, 15 Cross Street
    Cnr Transvaal Ave
    Double Bay NSW 2028
  3. Once your return is received and approved, you will be notified within 2 business days and your refund, credit, or exchange will be processed.

Successfully returned items will be credited to the original payment method, less any taxes or import duties. Original shipping charges are not refunded, except where required under the EU right of withdrawal.

Receiving Your Refund

Refunds are processed to the original payment method within 2 business days of receipt. Please allow 3–10 business days for the refund to appear on your account — this timeframe is determined by your payment provider. If a gift card was used, the balance will be restored for future use.

Receiving a Store Credit

Credits on sale items are valid for 3 months from date of issue. Credits on full-priced items are valid for 12 months. All credits are non-transferable, non-refundable, and cannot be redeemed for cash.