Privacy policy

This Privacy Policy describes how Christensen Copenhagen collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our site. By using our services, you agree to the collection, use, and disclosure of your information as described below.

We may update this Privacy Policy from time to time. We will post any revised policy on our site and update the "Last updated" date.

What Personal Information We Collect

The types of personal information we collect depends on how you interact with our site. "Personal information" refers to information that identifies, relates to, or can be associated with you.

Information you provide directly may include: basic contact details (name, address, phone, email); order information (billing and shipping address, payment confirmation); account information (username, password); shopping information (items viewed, added to cart or wishlist); and customer support communications.

Usage data collected automatically — we use cookies, pixels, and similar technologies to collect information about your interaction with our site, including device and browser information, IP address, and pages visited. For information about the cookies used in powering our store, see Shopify's cookie policy. You may set your browser to remove or reject cookies, however this may affect site functionality.

Information from third parties — we may obtain information from vendors and service providers including Shopify and our payment processors. Any such information is treated in accordance with this policy.

How We Use Your Personal Information

• Providing products and services — to process payments, fulfil orders, manage your account, arrange shipping, and facilitate returns and exchanges.
• Marketing and advertising — to send communications by email, text, or post, and to show relevant advertisements. You may opt out at any time via the unsubscribe link in any email.
• Security and fraud prevention — to detect and act on fraudulent or malicious activity. If you believe your account has been compromised, please contact us immediately.
• Customer support — to respond to your enquiries and improve our services.
• Legal and compliance — to comply with applicable obligations, enforce our terms, and protect our rights.

How We Disclose Your Information

We may disclose your personal information to: vendors and service providers performing services on our behalf (payment processing, fulfilment, analytics, cloud storage, customer support); business and marketing partners including Shopify; third parties where you have consented; affiliates within our corporate group; and as required by law or to protect our rights.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

If you submit reviews or other public content to our site, that content will be publicly accessible. We are not responsible for the privacy or security of information you choose to make public.

Third Party Links

Our site may link to third-party websites. We are not responsible for the privacy or security of those sites. We recommend reviewing their policies before providing any information.

Children's Data

Our services are not intended for children. We do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us their information, please contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security & Retention

We take reasonable steps to protect your personal information, however no security measures are perfect. We recommend you do not use unsecure channels to communicate sensitive information. Your financial information is never retained by us — all transactions are processed securely with data encryption. How long we retain information depends on factors including legal obligations, dispute resolution, and contract enforcement.

Your Rights & Choices

Depending on where you live, you may have rights including: right to access, delete, or correct your personal information; right of portability; right to restrict or withdraw consent to processing; and the right to appeal our decisions. To exercise any of these rights please contact us. We will not discriminate against you for exercising your rights.

You may opt out of marketing emails at any time via the unsubscribe link. We may still send non-promotional emails about your account or orders.

Complaints

If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including the United States. If we transfer personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

For questions about our privacy practices or to exercise your rights:

Last updated: May 2025