DELIVERY AND RETURNS

Christensen Copenhagen offers worldwide delivery, ensuring your pieces arrive with the same care and attention as our in-store experience.

• Complimentary express shipping on orders over $750
• $25 express shipping fee for orders under $750
• Delivered via trusted courier partners based on your location
• We are unable to deliver to PO Boxes or Parcel Lockers

Our warehouse operates during Australian Eastern Standard Time (AEST), Monday to Friday, excluding weekends and NSW public holidays.

• Orders placed before 12pm on weekdays are processed and shipped the same business day
• Orders placed after 12pm are processed and shipped the next business day
• Orders placed on weekends are processed and dispatched the following business day
• During sale or promotional periods, please allow an additional 24 hours for dispatch

Once your order has been dispatched, you will receive an email with a tracking number so you can monitor delivery.

Online purchases are eligible for store credit or exchange only, pending review of the returned item.

• Returns must be initiated within 14 days of receipt
• Items must be in original condition
• Items must be unworn, unwashed and unused
• All swing tags must remain attached

All returns are inspected upon arrival and acceptance is at the discretion of Christensen Copenhagen.

• Store credit will be issued once your return has been approved and processed
• Store credits are non-transferable
• Store credits are valid for online use only
• Store credits cannot be used in-store

If you wish to exchange an item, we recommend contacting us promptly to secure your preferred size or style, as availability cannot be guaranteed.

To arrange an online return, please contact info@christensencopenhagen.com.

• In-store purchases are eligible for exchange or store credit only
• Refunds are not offered on in-store purchases under any circumstances
• Items must be returned within 14 days
• Proof of purchase is required
• Items must be in original condition with tags attached

All items are quality checked prior to dispatch. If you believe you have received a faulty or damaged item, please contact us with details and supporting photos.

Email: info@christensencopenhagen.com

Faulty items will be assessed and addressed in accordance with Australian Consumer Law.

Christensen Copenhagen does not offer refunds on any purchases.